Apple has ended its MacBook keyboard repair program. In addition, butterfly keyboards of some model series could previously be replaced free of charge in the event of problems even outside the guarantee and warranty period – sometimes several times. Depending on the model, the manufacturer usually replaces the entire top case of the laptop, including the battery. “The Apple Services program you are looking for has expired,” It now says on the support pageWith this, Apple is closing a dark chapter in its laptop history, which led to complaints from many users and – in the United States – class action lawsuits.
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MacBooks from many years ago with butterfly keyboards
The very flat butterfly keyboard with short strokes introduced with the 12″ MacBook in 2015 drew discussion from the beginning about the unusual typing experience and relatively loud key clacking. The following year, Apple also integrated the keyboard into a new version of the popular MacBook. Of Prof.
Subsequently, there were more and more reports of serious problems with the keyboard, including frustrating incorrect entries: some keys refused to work, meaning that individual letters could no longer be typed – Or instead the same character was inadvertently entered twice. Stuck keys and inconsistent touch also regularly caused problems. Apple originally recommended that dissatisfied customers hold their MacBook at a certain angle and clean it with compressed air.
Carpuride W702 Pro in testApple apology only in 2019
In 2018, the manufacturer launched a now-expired keyboard repair program for the MacBook, MacBook Pro, and MacBook Air. In 2019 itself, a brief apology was issued to customers. Apple always insisted that only a small number of users were affected by the problems. A US class action lawsuit was settled for $50 million. At the same time, the company made several improvements to the butterfly keyboard – with modest success.
MacBook models from 2020 (as well as the 16″ MacBook Pro from 2019) use a new keyboard, which again uses a scissor mechanism and a longer stroke. It is considered reliable and no longer causes any major problems. There is no report.
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Motorola Razr 50 in testing
