Sonos exodus: Two more high-ranking managers resign

It’s been a tumultuous start to the new year for Sonos: After CEO Patrick Spence announced his resignation, two more high-ranking managers will be leaving the company, The Verge reports. Product boss Maxime Bouvat-Merlin and chief commercial officer Deirdre Findlay are resigning from their jobs in the coming weeks.

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Dame Report from The Verge According to interim CEO Tom Conrad, he informed the workforce by email about the departure of product manager Maxime Bouvat-Merlin. His post had become redundant. For CCO Deirdre Findlay, the situation is a little more complicated: She wants to transfer for personal reasons, Conrad wrote in a separate email. However, this was planned for a long time. He has not officially left his job yet.

failed new app

At least the resignations of CEO Patrick Spence and product boss Maxime Bouvat-Merlin are related to the release of a new Sonos app last May, which many users perceived as an improvement over the worsening. The app disappointed users with missing features and bugs. Both managers are held largely responsible for the failed market launch.

The anger among users was so great that Sonos had to spend months trying to make a fix. This first happened as part of a forum question and answer session, in which some Sonos employees answered important questions from the community and promised improvements. Finally, CEO Patrick Spence also answered questions and presented a seven-point plan aimed at regaining the community’s trust.

In it, Sonos promised, among other things, strict quality controls and the appointment of a “quality ombudsman”. Like many other tech companies, Sonos also cut jobs last year and about 100 employees had to leave the company.

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