Posts and telecom service providers cause trouble: Packets do not come with online ordered items, data does not run through internet connection if it is available. Therefore consumers are rapidly converting the federal network agency into a mediator and referee. Hence the responsible arbitration boards have received a record of applications last year, as can now be seen from their published activity reports for 2024.
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Monitoring: European Union Council leaders want permanent voluntary chat control
In the field of telecommunications, according to Compatible data Total 2534 Applications – The highest number of applications started in 1999 since the arbitration board. Compared to 2023, entries have increased by about 10 percent. In addition, 673 inquiries and requests for assistance were received, in which the example also supported. Finally, worked on these 2206 processes. In around 700 cases, she was not responsible or consumers withdrew their application.
Contract materials and disorders cause great trouble
Agents in the vaccine sector were able to report success in 908 cases that could be resolved out of court. 576 times, the respondents rejected the participation or continuity of arbitration proceedings. The main focus of applications was again mainly in terms of contract materials and implementation (35 percent), technical disorders (23 percent) and clash on invoices (12 percent). Customers also complain about low data transmission rates, moving and locking of changing providers or connections.
Arbitration reached the post of board According to your annual report 4115 input – 15 percent increase. The most related difficulties in the parcel delivery (77.1 percent). Second place had problems with letters (7.2 percent), followed by parcel (7.1 percent). In terms of materials, it was mostly a loss (60.6 percent) or shipment (20.9 percent) loss. The mediators were able to process the applications in full last year. They were not responsible for more than 2000 requests or withdrew applications. The mediators were able to make an agreement in 687 cases. Regulatory Authority Chairman Klaus Muller pleased that the “low -threshold, free” proposal is rapidly accepted to proceed between consumers and companies.
(Nen)
Monitoring: European Union Council leaders want permanent voluntary chat control
