new blow against glovoItaly has imposed Good Compensation of five million euros to the company responsible for this Application of distribution of eat at home to violate confidentiality More than 35,000 of its workers were exposed through its digital platforms, thus violating both Italian labor law and European labor regulations. data security,
After a year-long investigation, the Italian Data Protection Authority ruled A sentence issued last Friday He Foodinho SrlGlovo’s subsidiary in the transalpine country said its use was “unfair and discriminatory” personal data of ‘rider‘By tracking their activities even outside their work shifts and using a system of hidden ratings of their performance.
Glovo subsidiary founded by Catalan millionaire oscar pierreNot only continuously tracks Geolocation Of the people doing the delivery, but also shares all that data with other companies without their consent. “Geolocation data, in particular, is sent even when the rider is idle, the app is in the background and, until August 2023, even when the app was not active.”
Denial of rights to ‘riders’
Italian investigation finds that the platform’s algorithmic system does not match General Data Protection Regulation ,gdpr), because it deprives delivery people of “the right to receive human intervention, express their opinion and challenge the decision adopted through the system.”

Therefore, in addition restrictions Five million euros, the Italian regulator requires the Barcelona-born company to adopt measures to correct these violations, such as a decision to “guarantee algorithm are verified by duly trained operators”, and prevents you from using biometric systems such as facial recognition To verify the identity of ‘riders’.
cutting edge research
The Italian regulator detected these violations thanks to the work of reverse.worksA group of technologists who use sophisticated reverse engineering techniques to investigate all types of platforms. “Glovo’s behavior is not an isolated incident. It is taken in the context of the broader ecosystem.” mobile applicationThese findings illustrate the extent to which companies have emerged in the context ofsurveillance capitalism‘are subject to the same technical structure as all other applications”, said in a statement Claudio Agosti, strategist responsible for the investigation.
take advantage of fines
This is not the first time that Italy has fined Glovo for violating and lacking European rules transparencyIn July 2021, the regulator had already fined Foodinho 2.6 million euros for that reason. it was february Spanish Data Protection Agency (AEPD) which sanctioned a home delivery firm 550,000 euros for not protecting the privacy of its employees.
in 2020 Supreme Court Spaniard ruled that Glovo’s ‘riders’ act false self employmentOpening the door to the Catalan company, now German-owned Delivery HeroMillions of euros will have to be paid in compensation Salary Unpaid. The Barcelona Prosecutor’s Office has presented a criminal complaint against signature, while European Commission Glovo and its parent company are being investigated for allegedly forming a cartel to illegally share control over the food delivery market.
