This Friday you may be Computer doesn’t work and is frozen on a blue screen. If so, you are one of the thousands affected by this computer crash Caused by a faulty update of a software program CrowdStrikea provider of Cyber ​​security. The failure has caused the device using it to crash WindowsOperating system of Microsoft And the most used in the world, but not for Mac ManzanaOr Linux.
Industry experts say there are two paths to take to resolve this incompatibility error. On the one hand, wait for the responsible firm to remove the incorrect update and deploy a new one, an option that could last indefinitely. CrowdStrike has confirmed that it is already working to recover affected customer systems. In some cases it has already been resolved. Nevertheless, the National Cyber ​​Security Institute (INCIBE) recommends “Do not run CrowdStrike Agent updates until a verified solution is available.”
Manual Correction
The alternative to this external solution is for those affected to fix the phenomenon manually. “Some of the systems that are already failing are rebooted into a normal operating state and it is assumed that they should choose the new file of the component that is not causing the problem instead of the one that is causing the problem. Some systems simply fail in a loop and may require manual intervention”, explains INCIBE.
Faced with this problem, CrowdStrike has sent its customers a guide explaining how to solve it. INCIBE has also prepared List of four easy steps to follow To minimise the impact of the incident, details are given below:
The rise of platform engineering – the next big thing?1. Boot Windows into Safe Mode or Windows Recovery Environment Mode
2. Access the directory C:\Windows\System32\drivers\CrowdStrike
3. Locate the file C-00000291*.sys and delete it
4. Start the device normally
The cybersecurity organization, which depends on the Spanish government’s Ministry of Digital Transformation and Public Works, adds that those affected who need advice can ask their questions by calling 017 or via the WhatsApp (900116117) or Telegram (@INCIBE017) channels.
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