Employees in the field ranging from technical maintenance to mobile care services are rapidly controlled and controlled through smartphones. In extreme cases, not only all function stages are specified through special apps, but also structured and accelerated by rigidity in maximum. On behalf of the Austrian Chamber of Labor, Vinise Internet Researcher Volfi Crystal von Crack Labs, in this result, comes in a study on digital monitoring and algorithm control of service workers through smartphones.
Heise online analysis in Heise, To be released on Tuesday afternoonHas focused on algorithm behavior analysis of employed scientists of Microsoft (Dynamics 365 Field Services) and other manufacturers such as SAP and L-Mobile Germany as well as salesforce and oacle from the United States. He also conducted interviews with those affected and experts, for example from trade union advisory exercises.
An app offers employees to make more and more digital instructions in the area to be done on the site. This work records data on activities, movements and other behaviors. According to Crystal, “powerful software systems that help to work with appointments and coordination of operations and automate and adapt to the assignment of function orders” are located in the background. Managers and dispatches in the office can monitor locations and can progress in real time, evaluate work performance and identify undesirable behavior.
GPS place recommended every minute
Microsoft advertises dynamics 365 for use in various industries such as insurance industry, horticulture and cleanliness. The system works far -wide for algorithm control. Managers have access to reports that represent evaluation to groups and individual employees – partially as ranking. A GPS location is optional, but required by some functions. The US software group recommends capturing the location every 60 to 300 seconds. This makes algorithm assignments possible of function orders based on defined “adaptation goals”. AI Function Copilot is installed. Other manufacturers have equal work in external service systems.
Until some time ago, AI-based forecast of Oracle-future work performance like Microsoft. Redmunders have now removed this facility without public justification. Previously, the investigation of the crystal had to do so Vertebrae,
Digital Minister Wildberger: “Top Lobiest” or “L Emergency Anchor”?According to the current results, the control of a wide digital structure and procedures limits the scope of the action of the employees. Crystal warned, “Inadequate digital mapping of work activities can cause many problems.” “In the worst condition, algorithm arises arbitrary in which employees have to meet the harsh requirements of a non -existing and laxity system if the time is very close.”
Considered to compete with Works Council
Automatic decisions may be incorrect, discriminatory or non -transparent, often without objections, the author explains. However, responsibility for defects is often given to employees. Hard digital control is different from what can be with the devaluation of activity and loss of experience. The data acquisition centralizes the control and postponement of power, which promotes standardization, rationalization and potential wage pressure.
According to the study, a purely professional adaptation leads to a schedule without a buffer, which bridges the risk of delay on employees and can arise in a “creative” system use of manipulation allegations. General plan changes are associated with unpredictable working days and may be lacking and lack of personnel and lack of overall deficiency.
Monitoring usually intervenes in privacy and autonomy and mounts the risk of misuse and mistrust, complaining of crystals. Performance and behavioral control increased adaptation pressure. Overall, stress and negative effects were threatened by health health. However, the Works Council specially has significant rights in General Data Protection Regulation (GDPR) and Vocational Safety Acts that compete with it.
(AKN)
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