Caution, customer! – Mobile phone bill released despite the termination of contract

If you want to change your mobile phone provider, you can easily finish the contract after the end of the minimum period. However, the provider’s change irritates some disadvantages that you must definitely know. Otherwise, previous providers may continue to book money – also for an allegedly finished contract.

So Hegan M. Informed M was encountered with his old provider’s ongoing challan, although he had abolished his mobile phone contract on time and the previous phone numbers were ported as a new provider.

However, a number transmission automatically does not go to hand with a termination, C’T Editor URS Mansmann explains. If the old contract continues, the number can also be transferred to a new provider. In such cases, the previous provider provides a new number to the customer.

Take phone number with you

The old provider must release mobile phone numbers and all related numbers, such as for landline connection, at any time. It can also be transferred to a prepaid contract by Aldi & Co.. However, sometimes there are problems when a network operator’s mobile radio turns from daughter to a original company or vice versa, for example from Kongstar to Telecom.

To keep the phone number in such a case, you can switch to prepaid contracts for a short time, URS advises. Porting is loud in itself § 59 Telecom Act (TKG) Free for customers in any case.

Mobile phone numbers are often important for two-factor authentication. This is why this porting is appropriate. (URS mansmann)

Usually a mobile phone contract runs in two years, after which they can be canceled with a one -brain notice period. This also applies to older contracts, of which the contractual period was automatically extended. Any constituent segment has become obsolete since the end of 2021, the MLA has § 56 TKG fixed.

termination

This is important for successful termination to follow some formalities. Therefore, you should always name the number of existing contracts as well as the name, address, date of birth of the contractor and the number to be ported. Even the smallest deviations in the customer’s name can cause the provider not to accept the termination. For example, if, for example, the full name is mentioned in the original contract with all the first names, but only the surname in the expiration, it may fail.

I say it unevenly: they are stupid, this is a strategy. (URS mansmann)

Especially large providers often make very little effort to explain an end. They are obliged to do this according to Paragraph 133 BGB Attorney Niclas MuhalesNevertheless, he advises to prepare the dismissal as accurately as possible and names all the details that make it easy to identify the contract for the mobile phone provider.

Rights and deadline

If the provider continues to cut the money despite the termination, you should not only book the money back, Urs recommends. Because you can quickly get into debt collection and there is a risk of Shufa entry due to unpaid bills. If the legal status is not clear, Niclas recommended that you first contact the local consumer center.

Originally, it is more enjoyable to always be more pleasant than prosecuting or repaying yourself. (Nickels Muhalis)

If the provider complains of receiving controversial funds, then you have to report to the court in good times and reject the case. Otherwise there is a risk of default decision and applied title. At the same time, as a plaintiff, the provider must prove that the error was with the customer, and it is usually better for customers to prove itself contrary, Nickes assured.

If the contract number of the old contract cannot be found now, customers should contact the provider’s compliance contract center. If the provider does not react to it, it remains Search for information according to Article 15 GDPR In the State Data Protection Officer. In this, you can ask for all the information stored for yourself contract, mobile phone number and so on.

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And if all efforts fail, customers can find Uniform agency of federal network agency Turn Although it does not apply it, it makes a compromise. Experience with the arbitration board is mixed, Niclas summarizes the mood on the Internet in C’T podcast.

All episodes of our consumer protection podcast as well as cases treated in it can be found on ct.de/vadlicht-kunde. We podcast “caution, customer!” The suggestions of the suggestions, are ready for praise and criticism. In the comments.

Here you can read C’T articles on the controversy treated in podcast:

Hagen M .: O2 will continue to gather after expiration

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