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“Be careful, customer!” In this episode of It’s All About a Failed Online Shopping on Black Friday. Last year an incredible 5.8 billion euros were spent in online retail on Black Friday and Cyber ​​Monday alone. Given the sheer volume of merchandise, something could go wrong. But when you realize it, it’s still annoying.
Manfred K. Same was the case with , who ordered a smartphone at a bargain price on Black Friday. But since he was not home at the time of delivery, the device did not arrive. Instead, the cell phone is returned to the dealer, who then terminates the purchase contract. Manfred K. Must order the smartphone again, but for much more than the normal price.
In the podcast, Ulrike Kuhlmann and Urs Mannesmann of the C’T editorial team discuss with a lawyer niklas muhlis About these and other pitfalls of contracts and obligations when shopping online.
To the question whether the retailer could simply reverse the contract by Black Friday, lawyer Mühleis answered in the negative: In this case, the seller had not fulfilled his obligation to make the delivery. In a sales contract, the seller is responsible for the correct delivery of the goods; For example, if the goods cannot be delivered the customer must accept them or collect them.
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When a purchase contract is concluded all three explain why a one-time delivery attempt is not sufficient and how the supplier and customer can prove that the goods have been delivered or not delivered. Niklas Muhlis also explains in the podcast what a “servant” is.
You can read the article on the controversy discussed in the current podcast here:
Breach of contract: Samsung does not meet its delivery obligation
All episodes of our consumer protection podcast and the cases discussed in them can be found at ct.de/Vorsicht-Kunde. We C’T Podcast “Beware, Customer!” Suggestions, praise and criticism are welcome. In the comments. Have you ever had a bad experience on Black Friday?
C’T magazine is available at kiosks, in the browser, and in the C’T app for iOS and Android. You can also find our articles in the digital subscription heise+. If you haven’t heard about this offer yet, you can take a look at it now and support us. Under “heiseplus.de/podcastYou get three months of heise+ at a special price.
Black Week 2024: These are the best offersBy the way, c’t is on WhatsApp too!
in our whatsapp channel From the Editor in Chief, Torsten and Jan sort through what’s happening in the IT world, summarize the most important things and take a look at what our partners are currently preparing.
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